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  • Title: Leasing Agent
    Categories: leasing
    Job Information: Responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments.
  • Reports to: Marketing Director

    Supervises: Administrative Assistant

    Wage Status: Hourly (Non-exempt; eligible for over time)

    Job Responsibilities:

    • Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
    • Immediately record all telephone and in-person visits in the Property Management Software.
    • Files own guest cards and maintain according to established procedures.
    • Inspect models and available “market ready”, communicate related service needs to Property Manager.
    • Demonstrate community and apartment/model and apply product knowledge to clients’ needs by communicating the features and benefits; close the sale.
    • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
    • Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
    • Ensure apartment is ready for resident to move-in on agreed date.
    • Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
    • Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
    • Assist in monitoring renewals. Distribute and follow-up on renewal notices.
    • Gather information about market competition in the area and file.
    • Represent the company in a professional manner at all the times.
    • Type lease and complete appropriate paperwork and input information the Property Management Software accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
    • Maintain current resident files.
    • Maintain accurate monthly commission records on leases and.
    • Assist management team with other various tasks as required.
    • Consistently implement policies of the community. 
    Resident Retention
    • Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
    • Maintain open communication with Property Manager and Maintenance Supervisor.
    • Contribute to cleanliness and curb appeal of the community on continuing basis.
    • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Marketing Director.
    • Make sure all rent is paid in a timely manner. The leasing agent must know state laws pertaining to rent collection as well as company policies about deadlines and late fees. 
    Neighborhood Marketing
    • Participate in outreach marketing activities on a regular basis to obtain prospective residents.
    • Advise residents of referral concessions (if permitted).
    • Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
    • Conduct market surveys and shop competitive communities.

  • Title: Maintenance Technician
    Categories: maintenance
    Job Information: Under general supervision, performs a variety of work in the general maintenance and repair of buildings, facilities, and equipment. Performs related duties as assigned.
  • Reports to: Maintenance Superintendent


    Supervises: None


    Wage Status: Hourly (Non-exempt; eligible for over time)

    Job Responsibilities:

    Any one position may not include all of the listed duties, nor do all of the listed examples include all tasks which may be found in positions within this classification.

    General Maintenance and Repair of Buildings, Facilities, Equipment, and Grounds

    Performs a variety of work in the maintenance and repair of buildings and grounds at various buildings and facilities including carpentry, electrical, plumbing, glazier, masonry, and painting tasks; Service HVAC equipment, services and installs kitchen appliances, reports mechanical malfunction to appropriate party for action, move and assists in moving furniture and equipment at various sites; exercise discretion in identifying projects requiring the services of a higher skilled crafts person; annotates and updated work orders, responds to emergency calls during and after regular work hours; maintains clean, safe, and orderly work sites.

    1. Carpentry Performs basic rough and finish carpentry work in construction and repair of structures such as walls, doors, fences, window frames, office furniture, roofs, and shelves.
    2. Glazier Removes broken glass, putty, or plastic; replaces window and door hardware, replaces or arranges for replacement of windows, doors, and light fixtures.
    3. Electrical  Performs basic electrical installation and repair work in wiring for switches, outlets, plugs, cables, power circuits and appliances; repairs lighting systems, inspects electrical systems for unsafe conditions.
    4. Plumbing  Identifies and performs basic repairs of plumbing leaks or breaks, opens clogged lines and drains, replaces washers and other minor parts, replaces fixtures.
    5. Painting Applies and prepares various surfaces for paint, performs drywall and plaster repair, repairs wall coverings.
    6. Masonry Lays forms, mixes, pours, and finishes concrete for sidewalks and slabs, performs repairs.

     Minimum Qualifications

    Education, Training, and Experience

    Any combination of education, training, and experience which demonstrates ability to perform the duties and responsibilities as described including related work experience in one or more of the building trades.

    Knowledge of

    Methods used in maintenance including basic knowledge of the following trades: carpentry, plumbing, glass replacement, painting, masonry, grounds keeping, appliance repair, and electrical wiring; standard practices and tools used in the maintenance and repair of buildings and facilities; safety practices and procedures related to the building trades; basic math to add, subtract, multiply, and divide.


    Skill and Ability to Effectively use a variety of hand and power tools; various power equipment, review and identify projects needed to be serviced by outside contractors; follow oral and written instructions, communicate effectively in oral and written form, maintain work logs; establish and maintain cooperative and effective working relationships with those contacted in the course of work assignments; achieve reasonable levels of production as set by supervisor.

    Other Characteristics

    High School Diploma or GED, valid Ohio Driver’s License, legal to work in the United States, willingness to work outside in inclement weather, ability to respond to emergency calls after regular work hours, owns basic hand tools.